FAQ

How is the trading commission calculated and when is it charged?
The commission is collected when a trade is carried out. The system calculates the commission per that trade, it is subtracted from the sum of your origina...
Tue, 23 Jul, 2019 at 3:54 AM
Does the order book include only the orders that have not yet been executed?
The order book lists every active order by all of the traders on the site that have not yet been executed.
Tue, 23 Jul, 2019 at 3:55 AM
Where can I see orders that have already been executed?
To view executed orders click on the "Trade" tab and scroll down to the bottom of the page where it says "Price History".
Tue, 23 Jul, 2019 at 3:56 AM
I would like to cancel an order I have made. How can I do this?
To view or cancel active orders go to the Trade area and click on the orders tab.
Tue, 23 Jul, 2019 at 3:57 AM
What is "Status command - Not Valid"?
Funds may not cover the order, or command is lower than the minimum (5 USD). Alternatively it is possible that some of the funds saved orders for Bitcoin ...
Tue, 23 Jul, 2019 at 3:58 AM
What does it mean to Buy/Sell at market price?
With regular buy or sell orders you set the rate in which you wish to buy or sell and only when a matching offer is found at the same rate (or above if buyi...
Tue, 23 Jul, 2019 at 3:59 AM
Can I change my password or email address?
If you wish to change the password, go to Settings, under User tab, where you can easily change your password. If you wish to change your log in to the sys...
Tue, 23 Jul, 2019 at 4:01 AM
How to enable two-factor authentication on my account
When you Sign up BtcEX account it request activation in three steps: 1. Before enabling the two factor authentication you must install the Google two fa...
Tue, 23 Jul, 2019 at 4:16 AM
Can I link my bank account with my BtcEX account ?
To deposit your funds: Go to ‘‘Account’’ to deposit funds to your BtcEX account. Make the deposit request and full up the Amount, Bank transaction & ...
Tue, 23 Jul, 2019 at 4:30 AM
How to verify your personal account?
Personal accounts are intended for personal, non-commercial use only. All transfers made to and from this account type must be made using a bank account hel...
Tue, 23 Jul, 2019 at 4:39 AM