FAQ

How to deposit fiat HKD/USD to BtcEX ?
Login into your BtcEX account press ''Account'' button when you on ''Wallet'' page, press the ''Deposit'' bu...
Mon, 5 Oct, 2020 at 7:31 PM
The site appears misaligned and unclear
If you surf with the Internet Explorer browser, we strongly recommend using IE Edge or Chrome. If you have trouble with Chrome or Firefox browsers, please ...
Mon, 5 Oct, 2020 at 6:49 PM
An error was displayed during a transaction on the site, was my transaction successful?
1. Check log history of actions or history of transfers for your account and see if the transaction is listed. 2. If you do not see your transaction liste...
Tue, 23 Jul, 2019 at 3:16 AM
After adding the order, the amount is different in the order book
Orders Book represents everybody's orders and may have more than one command at the same price. Orders Book will show the total amount of the price off...
Tue, 23 Jul, 2019 at 3:17 AM
How do I deposit Bitcoins to my BtcEX account?
1. Log in to BTCEX go to the account page. 2. Click on ''Wallet'' and press ''Deposit'' button. 3. Follow bitcoin walle...
Thu, 8 Oct, 2020 at 7:44 PM
How long does it usually take to deposit Bitcoins?
BtcEX requires 3 blockchain confirmations on our end and it may take up to 1 hour for the Bitcoin blockchain to confirm the transaction. Once confirmed ...
Mon, 5 Oct, 2020 at 5:50 PM
How do I withdraw Bitcoins to my wallet?
To withdraw Bitcoins to your wallet, follow these steps: 1. Log in to BTCEX account page. 2. Click on Wallet. 3. Click on Bitcoin Withdrawal button e...
Mon, 5 Oct, 2020 at 7:26 PM
How long does it usually take to deposit Litecoin?
It may take up to 1 hour for the Litecoin network to confirm the transaction. Please note that 6 network confirmations are required on our end for a success...
Tue, 23 Jul, 2019 at 3:50 AM
How is the trading commission calculated and when is it charged?
The commission is collected when a trade is carried out. The system calculates the commission per that trade, it is subtracted from the sum of your origina...
Tue, 23 Jul, 2019 at 3:54 AM
Where can I see orders that have already been executed?
To view executed orders click on the "Trade" tab and scroll down to the bottom of the page where it says "Price History".
Tue, 23 Jul, 2019 at 3:56 AM