FAQ

How to deposit fiat
We accept ATM, internet banking, FPS, TT as well.    
Thu, 18 Jul, 2019 at 1:35 AM
The site appears misaligned and unclear
If you surf with Internet Explorer browser, we strongly recommend using FireFox or Chrome. If you have trouble with chrome FireFox browsers, please contact...
Tue, 23 Jul, 2019 at 2:53 AM
How do I deposit USD/HKD into my BTCEX account?
In order to deposit into your account follow these steps: 1. Log in to your account at BTCEX using your user name and password. 2. If this is your fir...
Tue, 23 Jul, 2019 at 3:15 AM
An error was displayed during a transaction on the site, was my transaction successful?
1. Check log history of actions or history of transfers for your account and see if the transaction is listed. 2. If you do not see your transaction liste...
Tue, 23 Jul, 2019 at 3:16 AM
After adding the order, the amount is different in the order book
Orders Book represents everybody's orders and may have more than one command at the same price. Orders Book will show the total amount of the price of...
Tue, 23 Jul, 2019 at 3:17 AM
How do I deposit Bitcoins to my BtcEX account?
1. Log in to BTCEX using your user name and password. 2. Click on 'Funds'. 3. Under the tab 'Deposit' Select 'Bitcoin deposit&#x...
Tue, 23 Jul, 2019 at 3:18 AM
How long does it usually take to deposit Bitcoins?
We require 3 network confirmations on our end and it may take up to 1 hour for the Bitcoin network to confirm the transaction. Once your BTC deposit has be...
Tue, 23 Jul, 2019 at 3:39 AM
How do I withdraw Bitcoins to my wallet?
To withdraw Bitcoins to your wallet, follow these steps: 1. Log in to BTCEX using your user name and password. 2. Click on Funds. 3. Click on Bitcoin...
Tue, 23 Jul, 2019 at 3:47 AM
How long does it usually take to deposit Litecoin?
It may take up to 1 hour for the Litecoin network to confirm the transaction. Please note that 6 network confirmations are required on our end for a success...
Tue, 23 Jul, 2019 at 3:50 AM
I have blockchain confirmation, and still my balance is not updated
There may be a mismatch between the amount specified in the application for deposit, or other problem that does not allow automatic credit. If it has b...
Tue, 23 Jul, 2019 at 3:52 AM