FAQ
Funds may not cover the order, or command is lower than the minimum (5 USD). Alternatively it is possible that some of the funds saved orders for Bitcoin ...
Tue, 23 Jul, 2019 at 3:58 AM
With regular buy or sell orders you set the rate in which you wish to buy or sell and only when a matching offer is found at the same rate (or above if buyi...
Tue, 23 Jul, 2019 at 3:59 AM
When you Sign up BtcEX account it request activation in three steps: 1. Before enabling the two factor authentication you must install the Google two fa...
Tue, 23 Jul, 2019 at 4:16 AM
To deposit your funds: Go to ‘‘Account’’ to deposit funds to your BtcEX account. Make the deposit request and full up the Amount, Bank transaction & ...
Tue, 23 Jul, 2019 at 4:30 AM
1. Sign in BtcEX account & press ''User & KYC Details'' button. 2. Press ''Submit'' KYC document. 3. Select and ac...
Wed, 7 Oct, 2020 at 3:28 PM
An international bank wire transfer in USD typically takes 2 – 5 business days. If you choose RTGS, CHATS, and FPS transfer from a local Hong Kong bank it...
Mon, 5 Oct, 2020 at 6:49 PM
When you sign up in BtcEX, it requests an OTP code to login in the first time: 1. Sign up with your name & email address. 2. Verify account send ...
Wed, 7 Oct, 2020 at 2:43 PM
If you can't get OTP by BtcEX email, please try to search it on the Spam or Promotions folder.
Mon, 5 Oct, 2020 at 6:09 PM
When you deposit HKD fiat to BtcEX Hong Kong bank account, it's always exchanged to USD balance & update to your BtcEX wallet. Deposit & Wit...
Mon, 5 Oct, 2020 at 7:15 PM
1. Sign in to BtcEX go to ''Market'' page. 2. Select crypto pair your want to buy/sell. 3. Select Buy/Sell crypto pair, if you are selli...
Fri, 9 Oct, 2020 at 11:08 PM